Paid upgrade not registering | Help Center

Paid upgrade not registering

PRO

mdoige 03/27/2020 01:36

Platform:All

Hi,

I paid for the upgrade to Pro on March 19, 2020 via PayPal and it is not reflected in my account. I am a expat living in China and upgraded on my China server account.

Please advise.

Thanks,
Matt

mdoige post on 03/30/2020 01:16#1

PRO

Hi, This is the error I message I get when I try to use Doit.im on my Windows computer. However, as stated in my previous message, I paid for the pro upgrade on March 19, 2020. Please advise.

Thanks,
Matt

mdoige_errorMessage.PNG
mdoige post on 03/30/2020 01:41#2

PRO

Please try to address this issue asap. I use Doit.im as the cornerstone of my work flow and not having operating is handicapping me emensely.

Thanks,
Matt
mdoige post on 03/30/2020 07:07#3

PRO

Hi, I think I have determined the problem. It looks as though the upgrade to pro happened on my international account, and not on my Chinese server account.

Are you able to move the payment for the upgrade over to my Chinese server account?

Thanks,
Matt