I cannot synchronise doit calendar with google calendar | Help Center

I cannot synchronise doit calendar with google calendar

PRO

Bartek_S 10/23/2014 12:20

Platform:Web

Hi,

When I'm clicking "Link to Google Calendar" button I'm getting a message:
"Oops, linked to Google Calendar failed. Please try it once more."

I tried few times, but nothing changed.

What should I do?

wendy_only post on 10/24/2014 01:41#1

PRO

@Bartek_S
Hi,

Could you visit Google calendar when you get this message? If you can not visit,it may be caused by the local network error.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team
Bartek_S post on 10/24/2014 07:13#2

PRO

Hi,

yes, I can visit google calendar and edit it.

Best,
B.
wendy_only post on 10/24/2014 08:39#3

PRO

@Bartek_S
Hi,

Please fresh your web page and have a try now.

Please feedback if the problem is still there.

Best regards,
Doit.im Team
Bartek_S post on 10/24/2014 09:35#4

PRO

@wendy_only

unfotunatelly it's still there. Nothing changed.
wendy_only post on 10/26/2014 16:04#5

PRO

@Bartek_S
Hi,

Sorry for this issue.

Could you please tell me which browser do you and its version number?

Best regards,
Doit.im Team
Bartek_S post on 10/27/2014 09:48#6

PRO

@wendy_only

sure, I use Firefox (33.0.1). I also tried synchronisation on IE, but it doesn't work as well.
wendy_only post on 10/27/2014 10:10#7

PRO

@Bartek_S
Hi,

Thank you for your feedback. We will check further.
Bartek_S post on 11/02/2014 14:16#8

PRO

@wendy_only

Hi,

do you have any other idea how to solve this problem?
wendy_only post on 11/03/2014 10:10#10

PRO

@Bartek_S
Hi,

Do you use Http to visit Doit.im or Https? Please use Https to have a try.

Best regards,
Doit.im Team
ezhovegor post on 11/05/2014 05:56#11

PRO

Hi,

I also have this issue. And it starts happening at 26-27 Oct. I tried to reconnect to Google Cal (with removing doit.im account from Google side), but it doesn't work. I use Firefox, Google Chrome and Safari with Https.

Thanks.
ezhovegor post on 11/05/2014 06:02#12

PRO

The root cause may be in changing timezone (for Russia), because namely after that the problem started happening.

Thanks.
wendy_only post on 11/05/2014 07:01#15

PRO

@ezhovegor
Hi,

Thank you for your information.

Can you link to GCal now? Could you please tell me when do you get this error message?

Best regards,
Doit.im Team
ezhovegor post on 11/05/2014 08:20#16

PRO

@wendy_only

Yes, I can link to GCal and I can get data from GCal. But tasks aren't sent to GCal from doit.im.

Thanks.
igorzolnikov post on 11/05/2014 08:23#17

PRO

@ezhovegor

I have the same problem. And also it seems happened 26-27 Oct.
ezhovegor post on 11/05/2014 08:26#18

PRO

This is a private comment.
igorzolnikov post on 11/05/2014 09:14#19

PRO

This is a private comment.
ezhovegor post on 11/05/2014 09:24#20

PRO

This is a private comment.
igorzolnikov post on 11/05/2014 09:44#21

PRO

This is a private comment.
ezhovegor post on 11/05/2014 14:42#22

PRO

@wendy_only @igorzolnikov

It seems if I change back to Minsk (+3) timezone, the issue will be resolved. Try to change timezone and re-connect doit.im to GCal.
ezhovegor post on 11/05/2014 14:45#23

PRO

But GCal gets data for update very slowly
ezhovegor post on 11/05/2014 15:09#24

PRO

Unfortunately this workaround works just with re-saving task. You need to open task and press Save button, then task appears in GCal.
wendy_only post on 11/06/2014 02:49#25

PRO

@ezhovegor
Hi,

Q: It seems if I change back to Minsk (+3) timezone, the issue will be resolved. Try to change timezone and re-connect doit.im to GCal.
A: Thank you for your information.

Q: Unfortunately this workaround works just with re-saving task. You need to open task and press Save button, then task appears in GCal.
A: 1. To make the previous scheduled tasks that you create or modify before the connection takes effect also appear on Google Cal, please edit and then save them one by one.
2.For repeated tasks, only today's and tomorrow's instances can be synchronized to Google Cal.

Best regards,
Doit.im Team
wendy_only post on 11/07/2014 02:13#26

PRO

@igorzolnikov
Hi,

We have fixed this issue. Please try to add a new scheduled task to have a check. To make the previous scheduled tasks that you create or modify before also appear on Google Cal, please edit and then save them one by one.

So sorry for any inconvenience brought to you.

Best regards,
Doit.im Team