I had renewed the subscription but it's not appearing as renewed. | Help Center

I had renewed the subscription but it's not appearing as renewed.

OBender 11/15/2015 08:40

Platform:All

I had renewed the subscription but it's not appearing as renewed.
Here is the payment:
https://qsnapnet.com/snaps/w0ezdjfe6q2jfw2

payment.jpg

Linjiani post on 11/16/2015 09:22#1

PRO

hey，I have replied your email,and your pro account showed it will be ended on 11/16/2016.
If you have paid to extend it longer,please provide us with the payment screenshot or order number to let us check.
We will be pleased to help you
agoodwin21 post on 11/18/2015 14:00#2

PRO

I have recently upgraded to the Pro version and am issues with the Android App recognizing it. The web interface recognizes my account as Pro version, however the Android App does not and is asking me to upgrade when I try to use certain functionality. My current Pro version expires Nov. 12, 2016. How do I get the android app to recognize that I have a Pro version?
agoodwin21 post on 11/18/2015 14:07#3

PRO

False alarm...as it is now working. Had to do a manual sync which seemed to convert the android app to Pro version.
Linjiani post on 11/19/2015 02:12#4

PRO

@agoodwin21 Em……Wish you enjoying using our product~
OBender post on 11/22/2015 13:01#5

PRO

This is a private comment.
OBender post on 11/22/2015 13:02#6

PRO

This is a private comment.
OBender post on 11/22/2015 13:03#7

PRO

This is a private comment.
Linjiani post on 11/23/2015 06:38#8

PRO

@OBender Hey there,we checked and found that your pro account has been successfully extended to 12/16/2016.
Would you please login again and sync to check?
Any problems,please feel free to tell us.
OBender post on 11/24/2015 15:18#9

PRO

This is a private comment.
Linjiani post on 11/25/2015 02:16#10

PRO

@OBender Ok,I see that.So if I extend your pro account for another year,will it satisfy you?
Wish you enjoy using Doit.im
OBender post on 12/08/2015 12:52#11

PRO

Yes Please
OBender post on 12/08/2015 12:53#12

PRO

This is a private comment.
Linjiani post on 12/08/2015 13:27#13

PRO

@OBender Hi there, your pro account has been upgraded till Dec,16. 2017. Hope you enjoy using Doit.im.
OBender post on 12/25/2018 20:18#14

Same issue again....
I have a subscription on Google play, that was renewed to 2019 , however my pro account is disabled....

subscription.jpg
OBender post on 12/25/2018 20:18#15

Same issue again....
I have a subscription on Google play, that was renewed to 2019 , however my pro account is disabled....

subscription.jpg
Kassy post on 01/14/2019 05:34#16

Doit.im

@OBender Thank you very much for your support!
Your Pro account was updated on Dec 31st, 2018, please check by refreshing your web version and manually sync your phone and desktop version if the Pro status still doesn't show.
Nice day!