Google Play renewed PRO but not applied to account | Help Center

Google Play renewed PRO but not applied to account

hiamyjohnson 04/29/2016 22:58

Platform:All

I would like my pro services applied and an extension added for the weeks that it has not been applied after it was renewed. Also, this happened last year. MAJOR flaw to be charged for these services and have them not applied. Once is an accident....twice is a problem. Please advise.

Thanks.

Linjiani post on 04/30/2016 14:41#1

PRO

@hiamyjohnson Sorry for this issue. Please attach the screenshot of your payment page. We will upgrade for you.
hiamyjohnson post on 05/12/2016 23:47#2

This is a private comment.
Linjiani post on 05/13/2016 02:04#3

PRO

@hiamyjohnson Hi there, your account has been upgraded now. Please re-login and check.
hiamyjohnson post on 05/13/2016 07:02#4

PRO

@Linjiani Thank you! How will I be compensated for the lost month of service?
Linjiani post on 05/13/2016 11:26#5

PRO

@hiamyjohnson Hi there, your Pro expires on 13/05/2017. You will not lose any Pro time. ^_^
hiamyjohnson post on 05/13/2016 22:20#6

PRO

@Linjiani Wonderful, thank you! It really messed things up for me losing a month when the upgrade didn't go through. Have you guys figured out the reason? I don't want to have to lose service and contact you via a help forum every year and this is the second time it's happened.

THanks!
Linjiani post on 05/14/2016 03:00#7

PRO

@hiamyjohnson We will figure out the reason and fix it. Sorry for the inconvenience.