Timezone strange behavior | Help Center

Timezone strange behavior

luckydays 05/04/2016 20:11

Platform:All

Timezone issue

Hello dear DoIt team,

I'm facing with a really strange timezone issue.
And it's actually appear in both website and Android app.

Could you assist me with this please?

After I've set a timezone for my particular location (before it was UTC+2 and now - UTC+1) all my Tomorrow tasks appear as a Today tasks, and Today tasks display as already expired.
How this could be fixed?

And even staying within a previous UTC+2 timezone now (in the Settings, of course)
the time frame for all corresponding tasks began to be expired in an hour earlier. For instance time for task set for 10 AM displays as already expired at 9.10 AM.

Looking forward for your reply.

Best wishes!

Linjiani post on 05/05/2016 03:39#2

PRO

@luckydays Hi there, the timezone of Doit.im for Web is the same with that you set on the Web version. But the timezone on other Doit.im clients is the same with that of your device. And as your are not Pro account, you can just sync once per 24 hours. So the time appeared disordered sometimes in the web and your phone.
luckydays post on 05/05/2016 10:05#3

@Linjiani Thanks for your response.

I'm aware of the free account limitation, of course.
The main problem in on the Web version. As I've said before:

>After I've set a timezone for my particular location (before it was UTC+2 and now - UTC+1) all my Tomorrow tasks appear as a Today tasks, and Today tasks display as already expired.
Linjiani post on 05/05/2016 13:42#4

PRO

@luckydays Hi there, did you set the start time of tasks? The time of tasks now (UTC+1) is the corresponding time of that you set when the timezone is UTC+2。
luckydays post on 05/05/2016 19:37#5

@Linjiani :) Sure, I understand this. But most of the Tomorrow tasks which started to appear as Today tasks after changing of a timezone, don't have time set at all.
Linjiani post on 05/06/2016 14:54#7

PRO

@luckydays Hi there, we could not reproduce this problem and it takes time for us to look into and solve this problem. Not to influence using, please use Doit.im on other clients or change the time of tasks on the web version by yourself. Sorry for the inconvenience. =_=
luckydays post on 05/07/2016 18:46#8

PRO

@Linjiani Hi again.

Thanks for your replies. Really appreciate that.
I still do believe that you could assist me with this issue.
I've upgraded to Premium account and really looking forward for your help.

So, let me describe the situation in more details and more clear.

1. Before I've got UTC+2 timezone set both on my Windows PC system settings and Doit.Im website settings.
2. Now I've changed location and have UTC+1 timezone on my Windows PC system settings but still had UTC+2 timezone set inside my Doit.Im website settings.
3. When I change timezone inside my Doit.Im website preferences to UTC+1, my tasks display 'shifted' in dates - so those tasks (and recurring tasks particularly) which were set for 2016.05.07 (Today) began to appear as 2016.05.06 (yesterday) - thus expired. And tasks set for 2016.05.08 (tomorrow) began to appear as 2016.05.07 (Today).

I've already tried to reset browser cache, logout from account and login back - didn't help.

Here we don't talk about Windows Doit.Im client or Android/iOS app. It's all about general Doit.Im website preferences. And tasks set without any special time, only dates.

Hope, now the picture is more clear and you could advise me some solution.

P.S.: if needed I can provide screenshots.
Linjiani post on 05/08/2016 06:16#11

PRO

@luckydays Hi there, we have checked your account in the background and found the timezone you set is GMT+02:00 Sofia. Have you successfully changed the timezone on the web version?