I have a Pro suscription but the applications says it's an ordinary one | Help Center

I have a Pro suscription but the applications says it's an ordinary one

ajnovillo 05/26/2016 07:55

Platform:All

Hello

I've have a pro suscription via Google Pay but the application says I'm an ordinary user, not a pro. I had the same problem last year.

Best Regards

Linjiani post on 05/26/2016 12:28#1

PRO

@ajnovillo Hi there, please provide us with the screenshot of your payment page, we will upgrade for you.
ajnovillo post on 05/29/2016 09:37#2

Hello

I've attached an screenshot of the Google Play Subscription.

Regards

Captura de pantalla 2016-05-29 a las 11.32.51.png
Linjiani post on 05/29/2016 15:52#3

PRO

@ajnovillo Hi，your pro account has been extended to 29/5/2017.
Please sync and check again. Thanks for your support.
whity post on 05/31/2016 09:15#4

Hello,

I've the same problem.
Can you check it.

Regards
Linjiani post on 05/31/2016 11:42#5

PRO

@whity Hi，please attach the screenshot of your payment page. We will upgrade for you.
whity post on 05/31/2016 12:59#6

Hi,

Here it goes.
Regards.

Screen Shot 2016-05-31 at 13.58.20.png
Linjiani post on 05/31/2016 14:48#7

PRO

@whity Hi there, your account has been upgraded now. Please re-login and check.