Pro-membership charged but doesn't work and can't login on Android | Help Center

Pro-membership charged but doesn't work and can't login on Android

kurbatovaei 09/05/2016 18:02

Platform:All

Hi,

I have 2 problems:
1) On Sep5 2016 I payed for the next year of Pro account, got charged but Pro hadn't applied.
2) I logged out on Android device and can't login again. "Please check your network" error is shown both using WiFi and Mobile connections.

Can you please help me with this?
Account: kurbatovaei
Email: kurbatovaei@gmail.com

Linjiani post on 09/06/2016 14:22#1

PRO

@kurbatovaei Kindly accept my sincere apologies for the delay in replying to you.
1) Please attach the screenshot of the payment page to this email, we will upgrade for you.
2) Maybe it is caused by the Server Maintenance：http://help.doit.im/topics/6880 . We are sorry for any inconvenience caused. Would you please try to re-login again and check it works well？
kurbatovaei post on 09/07/2016 07:46#2

PRO

@Linjiani Thanks, but today morning (Sep 7,2016) in 2 days after payment it started to work correctly with Pro features.
Linjiani post on 09/07/2016 08:03#3

PRO

@kurbatovaei If you paid via app store or google play, sometimes it will be delayed. You can also send your payment ($20.00 per year if paid yearly) to our Paypal account: doitim@snoworange.com. Then please attach the screenshot of the payment page to this email, we will upgrade for you and you can use the Pro immediately. Sorry for the inconvenience.