Payment not processed | Help Center

Payment not processed

codcore 01/20/2017 08:38

Platform:androidVersion:4.4.9

Hello, I just have subscribed a Pro version through a Google Play with my credit card, but I still have not Pro subscription.

codcore post on 01/20/2017 12:20#1

I mean, in the Google Play payment has been processed succesfully and I can see year subscription, but inside the app, I'm stiil have not a premium account. I tried to reinstall the application, but it doesn't help. I attached screenshots fron the Giogle Play and from the inside of the application.

Screenshot_2017-01-20-14-15-23.png

Screenshot_2017-01-20-14-14-45.png

Screenshot_2017-01-20-14-15-03.png

IMG_20170120_142013_530.jpg
AndreySavinov post on 01/20/2017 17:00#2

I have a similar problem. I paid Por in Application and in the application and on the Web, I do not see the new status
codcore post on 01/20/2017 17:53#3

PRO

All is working, I just pressed "Sync" in the app
Kassy post on 01/21/2017 10:19#4

Doit.im

@codcore Thank you very much for your support!
Kassy post on 01/21/2017 10:41#6

Doit.im

@AndreySavinov
Could you please also press 'Sync' under '...' menu at upper right?
If it still doesn't work, please let us know.
Thank you!
Patrikoo post on 01/24/2017 09:30#7

This is a private comment.
Patrikoo post on 01/24/2017 13:55#8

This is a private comment.
Kassy post on 01/24/2017 15:12#9

Doit.im

@Patrikoo Thank you for your support!

Your account has been updated to Pro, please check.
Could you please provide your payment screenshot so that we may check the period?
Thank you very much!
Nice day!