I'm a pro member and I am considered as a non pro member. | Help Center

I'm a pro member and I am considered as a non pro member.

vgomezt 02/25/2017 19:32

Platform:All

From on or two days Doit.im consider me as a non pro member. But I have a Google Play subscription for Doit until february 2018. Last payment was made 10 feb. 2017 9:44.

Please fix that.

more details:

ID de transacción
12999763169054705758.1337535119746043..1

Comprado a
Snoworange
徐哲
红磡爱景街8号海滨南岸4座3楼G
HK
Hong Kong

rugabarbo post on 02/25/2017 22:05#1

This is a private comment.
Kassy post on 02/26/2017 18:30#4

Doit.im

Hi @vgomezt,

Thank you very much for your support!
I found your account has already been updated to Pro. If you don't see the status updated, please click 'Sync' in Settings.

If any problems, please feel free to tell us.
Kassy post on 02/26/2017 18:39#5

Doit.im

@rugabarbo
Thank you very much for your support!
Your account has been updated, please check.
Could you please provide us your payment screenshot?
vgomezt post on 02/27/2017 11:04#6

PRO

This is a private comment.
Kassy post on 02/28/2017 15:47#7

Doit.im

@vgomezt
Thank you for your feedback!
You can apply for refund in Google Play.
There are two apps of ours, since one of them (the old one) is for users between Android 2.3 and 4.0.

If any problems, please just tell us.
Have a nice day!
vgomezt post on 03/01/2017 14:32#9

PRO

This is a private comment.
Kassy post on 03/02/2017 15:10#10

Doit.im

@vgomezt

We sent mail to Google to apply for the refund to you.
Could you please check whether they've refunded?

Please tell us the result so that we may help further.
Thank you!
vgomezt post on 03/08/2017 10:41#11

PRO

This is a private comment.
Kassy post on 03/09/2017 03:32#12

Doit.im

@vgomezt
Thank you very much for your support!
Your account has been updated. Please check.