アップグレードの不具合 | Help Center

アップグレードの不具合

hidetoshi09 03/15/2017 04:04

Platform:All

Androidからの定期購入にてアップグレードしていました
最終購入 2016/6/7

現在、web、Androidともにpro版の期限が切れた扱いになっています

Kassy post on 03/15/2017 07:23#1

Doit.im

Hi, Thank you very much for your support!

I've checked and found you purchased on June 7th 2015, and the Pro account expired on June 7th 2016.
Is that wrong? Did you updated and purchased again on June 7th 2016? If it is, please just tell us and we'll update for you.
And it would be better if you may provide us the payment information screenshot.

Sorry for any inconvenience caused.
Look forward to your reply.
hidetoshi09 post on 03/15/2017 13:40#2

This is a private comment.
Kassy post on 03/16/2017 16:09#3

Doit.im

@hidetoshi09
We're really sorry that your Pro account hasn't been updated since 2016/6/6. We've added you 12 months so that your Pro account will expire on 2018/3/16.
Now you may use Mac version and all Pro features in web and Phone devices.

If any problems, please don't hesitate to tell us. We'll be glad to help you out.
Thank you very much!
Have a nice day!
hidetoshi09 post on 03/20/2017 08:36#4

PRO

対応ありがとうございました
Kassy post on 03/20/2017 13:57#5

Doit.im

@hidetoshi09
You're welcome.
And as a compensation, we've offered you two months more of Pro. Please check.