I have paid for a Pro subscription, but it still says that I have to upgrade to Pro. | Help Center

I have paid for a Pro subscription, but it still says that I have to upgrade to Pro.

Irrepressible 03/15/2017 07:00

Platform:All

I have paid for a Pro subscription, but it still says that I have to upgrade to Pro.
Can you help me fix that?

Kassy post on 03/15/2017 07:32#1

Doit.im

Hi, Thank you very much for your question!

1. Your account has been updated, please check.
2. May I ask what your currency is?
3. I've checked to find you also registered with this email on Chinese server. Do you also use that? If you just registered it by mistake, you may ask us to delete your account on the Chinese server. (The international server account will still remain as it is.)

Look forward to your reply.
Have a good day!
Irrepressible post on 03/15/2017 08:37#2

PRO

Thank you! It worked!

My currency is Swedish krona.

The Chinese account must be registered by mistake.

Thank you!
Kassy post on 03/15/2017 13:19#3

Doit.im

@Irrepressible
You're welcome!
As for the Chinese account, do you want us to delete it for you?
Irrepressible post on 03/16/2017 06:36#4

PRO

Yes! :D
Kassy post on 03/16/2017 15:31#5

Doit.im

@Irrepressible Your Chinese account has been deleted.
If any problems, please just tell us.
Thank you!