Black shade over the browsers screen | Help Center

Black shade over the browsers screen

PRO

dmivapi 07/11/2017 07:29

Platform:Web

Hi,

When I open i.doit.im page - at first normal screen with "Today/Next..." screen appears. Than in a second it gets covered by a transparent black shade and becomes unclickable. Reloading page doesn't help.

Dmitry

Sharon_SXY post on 07/11/2017 08:18#1

PRO

Hi, thank you for your question!
Doit.im web version is still working ok here.
We have tested this problem on Google chrome and safari.
May I ask which browser are you using?
Could you please try closing the browser and logging in again, see if it works !

Thank you !
dmivapi post on 07/11/2017 10:01#2

PRO

I use google chrome 59.0.3071.115 (64 bit). I did relogin. I logged it using incognito mode in chrome - same thing. I logged in using Mozilla Firefox - the same thing.
dmivapi post on 07/11/2017 10:04#3

PRO

Usually this shade appears when notification message pops up - but there are no messages
MjonassonJobbet post on 07/11/2017 11:30#4

PRO

Same problem for me. Both in Edge and Chrome.
MjonassonJobbet post on 07/11/2017 11:35#5

PRO

Found the element in question that is blocking my view and rendering doit.im useless. If I hide the element (in Chrome>Inspect) everything works ok. I have no notifications or alerts waiting triggering the overlay.

<div class="overlay" style="background-color: rgb(0, 0, 0); opacity: 0.6; position: fixed; top: 0px; left: 0px; z-index: 200; width: 1213px; height: 1080px; display: block;"></div>
dmivapi post on 07/11/2017 17:46#6

PRO

Maybe this will help doit team to fix it.
koneal post on 07/11/2017 20:24#7

PRO

I'm having a similar problem when I try to delete a context.
Sharon_SXY post on 07/12/2017 07:03#9

PRO

@dmivapi
@MjonassonJobbet
@koneal

Hi, thank you for your question!
Our engineer has fixed this bug.
Please fresh the website, then it can work as normal.

Sorry for the inconvenience caused !
Thank you for support and have a nice day !