Pro account not verified | Help Center

Pro account not verified

bshaman 08/12/2017 00:59

Platform:androidVersion:4.4.9

My Pro account is set to auto-generated through the Google Play Store, and it did renew on July 17, 2017. When I try to access Pro features in the app, however, it tells me that I don't have a Pro account. It should be good until August 17, 2018.

Blair Shaman
blair.shaman@gmail.com

Kassy post on 08/13/2017 08:40#1

Doit.im

Thank you very much for your support, Blair!

Your Pro account has been updated, please check.
Could you please upload the screenshot of your payment?

Have a nice day!
bshaman post on 08/18/2017 16:14#2

PRO

See attached screenshot. And no, the app still doesn't show a Pro account.

Blair
bshaman post on 08/18/2017 16:15#3

PRO

Sorry - here's the screenshot.

Screenshot_2017-08-18-12-10-16.jpg
Kassy post on 08/21/2017 07:51#4

Doit.im

@bshaman Hi, you may see from here you're Pro now.
And please also check the expiration time on settings page in your web version: https://i.doit.im/home/#/settings/account
If it is right, please manually click 'Sync' on iPhone.
If there is still any problem, please feel free to tell us. And if possible, please attach the screenshots.
Have a nice day!
bshaman post on 08/21/2017 17:36#5

PRO

I had to wipe the data on my phone to get it to pick up the Pro account status. Syncing didn't work. Anyway, I'm good now. Thank you.

Blair
Kassy post on 08/22/2017 07:58#6

Doit.im

@bshaman Thank you very much!
Could you please tell us how you mean 'wipe the data'?