Pro account is not prolonged | Help Center

Pro account is not prolonged

08/16/2017 21:58

Platform:All

The money are taken from my card, but pro account is not prolonged.

Kassy post on 08/18/2017 02:33#1

Doit.im

Thank you very much for your feedback!
There is a bug in the auto-update if you pay via Google play, we'll fix it. Now your Pro account has been updated, please check.
Sorry for any inconvenience caused.

If possible, could you please upload the screenshot of your payment?
Thank you!
Have a good day!
dmivapi post on 08/18/2017 20:03#2

PRO

This is a private comment.
Kassy post on 08/21/2017 07:42#3

Doit.im

@dmivapi Thank you very much!
If any more problems, please tell us.
dmivapi post on 07/08/2018 18:10#4

My pro account is not prolonged again - the money were withdrawn from my card.
horusofoz post on 07/08/2018 23:52#5

Same for me as reported here - http://help.doit.im/topics/9163.
BasDNB post on 07/09/2018 05:16#6

Hi, my pro account is not prolonged either. I don't see any PayPal transaction. So I haven't payed yet. But I dit not stop the subscription either.

Do you reactivate or do I upgrade to pro again?
Kassy post on 07/09/2018 15:39#7

Doit.im

@BasDNB Thank you for your support!

1. Please tell us your Google play email account so that we may have a check to see if you have subscribed.
2. Really sorry for the problem in upgrading! We hadn't noticed that Palpal was upgraded. It's been fixed now. Please try again here https://i.doit.im/payment . (I suggest you provide the email mentioned in "1", and after we check it, you may decide to pay or not on our official website.)

If any further questions, please feel free to tell us.
Nice day!
dmivapi post on 07/09/2018 16:48#8

My pro account is not prolonged again - the money were withdrawn from my card.
dmivapi post on 07/09/2018 18:37#9

This is a private comment.
BasDNB post on 07/09/2018 19:10#10

This is a private comment.
dmivapi post on 07/11/2018 08:04#11

Dear Kassy, I was the one who started this thread, but you answered BasDNB, in this thread, but did not answer me. My wife's account prolongation is coming soon. If you just ignore, I will have to cancel both.
Kassy post on 07/19/2018 02:50#12

Doit.im

@dmivapi Thank you very much for your request and support!
Your Pro account has been updated and we also replied here http://help.doit.im/topics/9172
Really sorry for any inconvenience caused.
You may choose to go around, but we hope you can still stay.
Have a good day!
Kassy post on 07/19/2018 05:13#13

Doit.im

@BasDNB Thank you for your reply!

Your Pro account has been updated. But I'm afraid you may have to provide the screenshot of your payment, or your Google play account email, so that we may confirm the payment.

Sorry for any inconvenience caused.
Have a nice day!