The subscription is automatically paid, but not prolonged | Help Center

The subscription is automatically paid, but not prolonged

PRO

Includen 09/23/2017 05:37

Platform:All

Hello.

At the night of Google has automatically prolonged a subscription and I have paid, but when calling DoIt it is shown that expiration date of a subscription hasn't changed.

The problem is observed on iOS, Android and Web.

Includen post on 09/23/2017 05:38#1

PRO

This is a private comment.
Kassy post on 09/26/2017 10:42#2

Doit.im

@Includen Thank you very much for your support！

Your account has been updated, please check by refreshing your web version and click sync on desktop or phone version.

If any further questions, please feel free to tell us.
Have a nice day!