My Pro account isn't working... and I'd like to apply for a refund. | Help Center

My Pro account isn't working... and I'd like to apply for a refund.

soniacarlson 01/15/2018 23:42

Platform:All

Hello,

I have PAID for a pro account (last payment: 7/17/2017), but my pro account functions still don't work. When I'm logged in, it seems to think I don't have a pro account (prompts me to upgrade).

I'd like to cancel my pro account and go back to the basic version. Since it's never actually worked since July, I'd like a full refund of my $20.

Please get back to me as soon as possible - I AM a pro user even if I've not been granted the privileges!

Thank you,
Sonia

Kassy post on 01/16/2018 04:52#1

Doit.im

Thank you for your feedback!

We're really sorry that due to a problem related to auto-update when paid via Google Play, we have to manually update for users paying this way.
We've updated just now for you, adding you 12 months' Pro, please check.
We're really sorry.
The problem will be fixed soon.

If any further questions, please feel free to contact us.
Nice day!
soniacarlson post on 01/22/2018 21:44#2

PRO

Thanks for your help. I'm seeing that I have the Pro features now. I would like to cancel my auto-renewal, though. How do I do that?
Kassy post on 01/23/2018 02:43#3

Doit.im

@soniacarlson You may apply for the cancellation from Google play.
And the auto-update feature will be fixed after the development of Daily Plan and Daily Review. So there should be no worry for your next update.
Have a nice day!
thecrosser post on 01/23/2018 06:17#4

This is a private comment.
Kassy post on 01/23/2018 06:35#5

Doit.im

@thecrosser Thank you for your support!
Your Pro account has been updated. Please check by refreshing your web version and manually sync your phone and desktop versions.
If any further questions, please feel free to contact us.
Nice day!