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Upgrade to Pro failed

PRO

02/09/2018 11:07

Platform:All

I've been testing Doit Pro for a month, and the trial period has just stopped today. I wanted to renew for 2 years.

I logged on the website, but for an obscure reason, it seems it took another google credential that the one I am normally using. It created a new account with this credential, and then I paid for this new acount (which is the one I am using right now to post this message).

Please could you cancel this account, and shift the 2 years renewal on the account I was using before (the one with the gmail.com email) ?

Many thanks,
With best regards,

Kassy post on 02/09/2018 16:39#1

Doit.im

Thank you very much for your support!
1. Could you provide the gmail address so that we may check it? (Please check the 'private comment' checkbox.)
2. Did you pay via Paypal here: https://i.doit.im/payment ？

Look forward to your reply.
Nice day!
post on 02/11/2018 19:11#2

PRO

This is a private comment.
post on 02/12/2018 09:21#3

PRO

This is a private comment.
Kassy post on 02/12/2018 16:57#4

Doit.im

Thank you very much for your explanation!
Your Pro period has been transferred to your gmail account, please check.
If any further questions, please feel free to contact us.
Nice day!
post on 02/13/2018 09:15#5

PRO

This is a private comment.
Kassy post on 02/15/2018 17:38#6

Doit.im

@ We're sorry for the problem. One more year has been added to your gmail account. Please check.
Thank you very much for your follow up!
Nice day!