Pro subscription showing as expired while Google Play Subscription is still active | Help Center

Pro subscription showing as expired while Google Play Subscription is still active

mariusperde 02/21/2018 10:38

Platform:All

Hello,

My Pro subscription shows as expired in both web and Android clients, but my Google Play Subscription is still active for another week: http://take.ms/BlYOw
What happened? Also, should I cancel my current Google Play Subscription and re-subscribe in order to re-enable my Pro account?

Thank you,
Marius

Kassy post on 02/26/2018 05:35#1

Doit.im

Thank you very much for your feedback!
1. We've checked and offered you one more month so that your Pro account would be active till March 26. Please check by refreshing your web version and manually sync your phone and desktop version.
2. You may cancel your Google Play subscription in Play Store in this way:
1) Tap “Account” in sidebar.
2) Tap “Subscriptions” then find Doit.im to cancel.
Then you may subscribe again.

If any further questions, please feel free to contact us.
Nice day!