Hello!
February 9, 2018 debited money from the card for subscription Pro version but today I realized that the pro version is not active. Please help
they don't help, I have the same issue and no response for over a week now
paid pro version but not active
02/24/2018 20:09
Platform:All
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02/25/2018 03:58#1
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02/26/2018 05:07#2
Doit.im
@annuler Thank you very much for your support! Your Pro account has been updated. Please check by refreshing your web version and manually sync your phone and desktop version.
Really sorry for the delay on updating due to the Spring Festival in China.
And the auto-update problem will be fixed in the recent months.
Thank you for your understanding!
Have a nice day! -
02/26/2018 05:10#3
@ (s.efremova27@gmail.com)
Thank you very much for your support! Your Pro account has been updated. Please check by refreshing your web version and manually sync your phone and desktop version.
Really sorry for the delay on updating due to the Spring Festival in China.
And the auto-update problem will be fixed in the recent months.
We've checked but haven't found your payment via Google play. Did you pay in other ways, or with other email account? Could you please provide us a screenshot of your payment?
Thank you!
Have a nice day! -
02/27/2018 15:25#4
This is a private comment.
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03/02/2018 06:54#5
@ Thank you very much!
If any further questions, please feel free to contact us.
Nice day!