Emails sent from my doit address are not creating tickets | Help Center

Emails sent from my doit address are not creating tickets

PRO

04/23/2018 20:16

Platform:All

Emails sent from my doit address are not creating tickets.

Kassy post on 04/25/2018 07:12#1

Doit.im

Thank you very much for your feedback!
It's been fixed, please check.
Have a nice day!
post on 04/27/2018 15:25#2

PRO

@Kassy This happens every other week or so. Are you making any system changes to prevent this from happening? It is very unnverving to not be sure whether the new tasks will be created right away or not.
Kassy post on 05/03/2018 03:08#3

Doit.im

@ We've been trying to fix it once and for all by modifying the codes.
Thank you for your followup!
Sorry for any inconvenience caused.
Nice day!
dafnialon post on 05/07/2018 07:22#4

PRO

It's still now the case on my end (it did work for few days, but again not working).
Any update?
Thanks.
Kassy post on 05/15/2018 09:16#5

Doit.im

@dafnialon The problem has been thoroughly fixed finally. Please try again.
Thank you for your followup!
Have a good day!