I paid for my pro renewal but my pro account has not been renewed (2018) | Help Center

I paid for my pro renewal but my pro account has not been renewed (2018)

mboyle88 05/12/2018 01:36

Platform:All

Hi there,

I have been a user for several years, and my subscription was renewed on April 24th, 2018, but the apps (web and Mac and Android clients) are telling me I do not have pro. Please fix this immediately because I am being charged for something I don't have.

Thank you,
Michael

mboyle88 post on 05/14/2018 18:38#1

Hello,

Please respond ASAP. This is still not working.

Thanks,
Michael
Kassy post on 05/15/2018 07:52#2

Doit.im

@mboyle88 Thank you very much for your support!

Sorry for the late reply.

Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.

If any further questions, please feel free to contact us.
Have a nice day!
mboyle88 post on 05/15/2018 20:24#3

PRO

@Kassy Thanks!
mboyle88 post on 05/15/2018 21:05#4

PRO

@Kassy It's still not working on my Mac client. Anything else I need to do?
mboyle88 post on 05/15/2018 21:35#5

PRO

@Kassy nevermind I got it working. Had to change my password though, which was strange. Thanks.
Kassy post on 05/16/2018 08:28#6

Doit.im

@mboyle88 Sorry for the problem. Does it work now?