Account isn't upgraded to Pro | Help Center

Account isn't upgraded to Pro

Arhorn 05/21/2018 09:27

Platform:All

Hello!
My subscription was updated on December 15, 2017, via Google Play, but the Pro account is still not available.
Check, please.

Arhorn post on 05/22/2018 08:19#1

Hello,

Please respond.

Thanks.
jamesbowen post on 05/31/2018 12:05#2

I am having the same problem. Please help.
jamesbowen post on 05/31/2018 20:19#3

This is a private comment.
Arhorn post on 06/07/2018 13:04#4

Hello,

Problem is still here!
Please respond.

Thanks.
Kassy post on 06/30/2018 09:54#5

Doit.im

@Arhorn Thank you very much for your support!
We're really sorry to have missed your post.
Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version. To make up our mistake, we've offered you two more months for free, please check.
Any further questions, please feel free to contact us.
Nice day!
post on 07/05/2018 08:39#6

@Kassy I have the same problem and have emailed support many times but have not received a response. I paid for the renewal on 26/06/18 and my Pro account still hasn't renewed.
Kassy post on 07/09/2018 14:16#7

Doit.im

@
Thank you very much for your support!
Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.
If any further questions, please feel free to contact us.
Nice day!