support - no response | Help Center

support - no response

monicasood 08/03/2018 02:53

Platform:All

is anyone monitoring the support queue? I've been charged for an automated renewal but my account hasn't upgraded to pro
I've send an email but no one is getting back to me. Is there a human out there actually managing tickets?

Kassy post on 08/05/2018 20:57#1

Doit.im

Thank you very much for your support!

Your Pro account has been updated, please check by refreshing your web version and manually sync your phone and desktop version.

Sorry for the late reply.

If any further questions, please feel free to contact us.
Nice day!
monicasood post on 08/06/2018 04:51#2

PRO

thanks, it works now. having said that, you do need an email address that is answered rather than me having to post a public comment just to get some support. after 3 ignored emails, I'm not thrilled.
jlheberl post on 08/10/2018 16:57#3

PRO

@monicasood I continue to have the same problem. I've been a Pro user for years but I'm almost to the point of looking for another tool due to the lack of support and the constant problem of emails not making it to the Inbox.
Kassy post on 08/24/2018 12:56#4

Doit.im

@jlheberl @monicasood Thank you for your reply!
You may send mail to kassy@doitim.com if you have any problems.
Cheers!
jlheberl post on 10/05/2018 13:42#5

@Kassy It's been since September 14th since you have responded to anyone. Is Doit still open for business?
jlheberl post on 10/09/2018 12:41#6

@Kassy do you still work at doit? No responses for a long time...
kyledeeter post on 10/09/2018 14:27#7

I'm having the same problem as @monicasood. I've emailed adams@snoworange.com, contact@snoworange.com, and kassy@doitim.com and still haven't received a response.
jlheberl post on 10/10/2018 12:13#8

@kyledeeter thanks! I added adams@snoworange.com to my daily reply all email... I really don't want to have to find a new service to keep my life in order but I guess I'm going to have to start looking. This is so disappointing.
jlheberl post on 10/16/2018 12:40#9

@kyledeeter Still no updates... I have decided to change to Nirvana HQ
Kassy post on 11/09/2018 03:38#10

Doit.im

@kyledeeter @jlheberl Really sorry for the late reply.
I'm still here.
And I'm answering emails in kassy@doitim.com.
You may still post questions here.

Nice autumn day!