One of my colleague also cannot access her account (design.catareos@gmail.com)

Please help !!

:)

Carine

Please contact me, I would like to cancel our subscriptions, and request a reimbursement of the balance.
Nobody has assisted us when we had issues, and now we decided to use a different system,
Thanks,
Carine

@Catareos
Thank you for your feedback!
Really sorry for the late reply.

I've been using task sending for years and it always works. Could you please check to make sure that
1. you have added your colleague as your contact in Doit.im and she has already clicked 'Agree' to your request
2. both of you are Pro members
before you can send tasks to each other.

We've checked that your colleague's account is not Pro, which means her tasks are unable to sync in real time, since free members can but only sync manually once in 24 hours, as you may have a reference here https://doit.im/upgrade.

If any further questions, please feel free to contact us.
Nice day!