Your delay in answering your customers is pathetic for a paid product. What on earth has happened to the excellent service you used to offer? I've had to continually chase you up when issues occur, and I can see that other bug reports were answered.

I tried to email (as per the info on another message and I get

Message blocked
Your message to has been blocked. See technical details below for more information.
550 Mail content denied.

Final-Recipient: rfc822;
Action: failed
Status: 5.0.0
Remote-MTA: dns; (, the server for the domain
Diagnostic-Code: smtp; 550 Mail content denied.
Last-Attempt-Date: Tue, 28 Aug 2018 05:57:52 -0700 (PDT)