I am having the same issue, and I renewed Nov. 21, 2018.
I've been charged for pro account yearly renewal through Google play market on October 19, but app says that my pro account expired today.
Same thing happened last year!
Please, fix it!
Just got my account renewed on 11/29/2018 by emailing firstname.lastname@example.org.
Thank you very much for your support!
We've checked to see that both of your accounts have been updated. Please refresh your web version and manually sync your phone and desktop version if you still cannot see the Pro feature.
Mail to email@example.com if still any further questions.