Pro locked even though Google Play says paid. | Help Center

Pro locked even though Google Play says paid.

Thaddeus11 12/17/2018 20:19

Platform:All

You have been paid yet I cannot access Pro features.

Thaddeus11 post on 12/19/2018 16:39#1

This is a private comment.
Thaddeus11 post on 12/21/2018 13:10#2

Still cannot access Pro features. Please resolve. I've been without Pro features for nearly 2 weeks.
Thaddeus11 post on 12/27/2018 16:44#3

Payment was made on December 7th for the Pro services. Payment was withdrawn from my account but I do not have access to the services paid for on that date.

It has been 20 days since I've been locked out and 10 days since I've reported the problem. How long does it take to unlock an account? Why is there no action on this? How long am I supposed to wait until I even get an acknowledgement to this problem?
Thaddeus11 post on 12/30/2018 18:27#4

Either reestablish my account or refund my payment. This is absurd. How long does it take for your company to fix a billing issue?
Kassy post on 01/11/2019 12:28#5

Doit.im

@Thaddeus11 Thank you very much for your continuing support!
Really sorry for not having replied earlier.

We've checked to see there is payment on Jan 3rd, 2019 and the account is updated on that day. But before that, there is payment in the year 2018.

Could you please have a check?
If any further problems, please don't hesitate to tell us.
Nice weekend!