Hi
Yesterday I buy Pro-version
And I can't sync Android-device (Samsung note8)
PC-version norm sync with web-interface. But mobile version dont sync
This is a private comment.
Can't sync after buying Pro
PRO
04/09/2019 15:45
Platform:androidVersion:4.4.9
-
04/11/2019 08:28#1
PRO
-
04/15/2019 06:57#2
Doit.im
@Linda_Platerink
Hi, thank you for your feedback! Sorry for the late reply.
Could you please try the following steps:
First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Doit.im app > Background restrictions or Background limits.
Then, disable battery limitations:
Go to Settings > Apps > Doit.im app > Advanced > Battery > Battery optimization
Change view to All apps
Search for Doit.im app
Choose Not optimized
If any further questions, please feel free to contact us.
Nice day! -
04/15/2019 06:59#3
We've checked to see that your Pro account works well.
If there is still sync problem, may I ask if you use Android Pie?
If yes, could you please also try the following steps:
First, turn off Background Restrictions/Limitations: Phone settings > Apps & Notifications > Doit.im app > Background restrictions or Background limits.
Then, disable battery limitations:
Go to Settings > Apps > Doit.im app > Advanced > Battery > Battery optimization
Change view to All apps
Search for Doit.im app
Choose Not optimized
If any further questions, please feel free to contact us.
Nice day!