Lazy refresh | Help Center

Lazy refresh

PRO

andreamoro 07/22/2013 16:40

Platform:AllCompleted

I have made some changes on my Doit.im interface, but I can't see them reflected in the Google calendar even though I have now pressed the sync button multiple times.

Is there any way to see a "log" of the latest sync activities in order to discover whether something went wrong?

michelle1987 post on 07/23/2013 03:04#1

PRO

@andreamoro

Does the changes appear in the Google calendar now? How long does it take?

After doing some change on Doit.im, you may refresh both Doit.im site and GCal site to have a try.

And now, there is no such a "log" provided you to check the latest sync activities. :(

Sorry for any inconvenience.
andreamoro post on 07/24/2013 09:43#3

PRO

Well, I have refreshed about 5 times both Doit.im and Gcal before seeing the results, but it tooks about 15 mins before they have appeared on their own.

I also would like to report how inconvenient is the separate "update GCal" button. Would you consider the possibility to have just one "update button" to sync with GCal if this has been linked?

Thanks
Andrea
michelle1987 post on 07/24/2013 10:06#4

PRO

@andreamoro

We will track this issue and for your suggestion, we will also consider it.

Thank you for feedback and support.
andreamoro post on 07/24/2013 21:30#5

PRO

Just to let you know the same lazyness is happening if a change is done on Google Calendar and Doit.im need to pull fresh information.
The Task keep displaying the old task title for long time before it gets updated.
michelle1987 post on 07/25/2013 03:15#6

PRO

@andreamoro

Sync from Doit.im to GCal: It is automatic. Theoretically, it tasks no more than 1 min.
Sync from GCal to Doit.im: It is manual. Click on the "G“ icon and the sync will start.

If you are using the client and want to quicken the sync to Google Cal, please try manual sync.

We tested and didn't encounter the laziness as you described above. :( Today, we will take more measure to monitor the sync. In addition, if you meet quite a slow sync again, please contact us immediately.

Sorry for any inconvenience.
andreamoro post on 07/26/2013 08:44#7

PRO

Well I'm still experiencing the lazyness ... can you please accept my skype invitation so we can discuss this?
andreamoro post on 07/26/2013 08:56#8

PRO

Also, I did notice that a DOit task previously sync with Gcalendar when changed in gCalendar is not refreshed in DOIT.

In fact I have a task whose title has changed, but DoIt still shows the old title.

Can you please have a look into this as well?
michelle1987 post on 07/26/2013 09:32#9

PRO

@andreamoro

Hello,

Now, any changes in Doit.im calendar on Google will not be synced back to Doit.im. In Doit.im Preferences(on the web version), when you choose the calendars that you want to sync with Doit.im, there is no Doit.im calendar.

Thank you for your support.
michelle1987 post on 07/26/2013 09:41#10

PRO

@andreamoro

We accepted your skype invitation. Did you notice it?
andreamoro post on 07/26/2013 10:52#11

PRO

I did see the notification but you appear to be offline.

I'm not entirely sure I can understand what you say with "when you choose the calendars that you want to sync with Doit.im, there is no Doit.im calendar".

Can you elaborate please?
michelle1987 post on 07/26/2013 14:34#12

PRO

@andreamoro

It means the first sentence I said in my last reply, "now, any changes in Doit.im calendar on Google will not be synced back to Doit.im. "

You said, "I did notice that a DOit task previously sync with Gcalendar when changed in gCalendar is not refreshed in DOIT." Do you mean you change a task in Doit.im calendar on Google? If you do, this change cannot appear on Doit.im. It is our current rule.

Thank you for your support.
michelle1987 post on 08/01/2013 07:11#13

PRO

@andreamoro

There has been no answer from you since our last reply. :( Here is the reason why any changes you make in Doit.im calendar on Google will not be synced back to Doit.im.

Because it is unable to merge the data together. :( Some task properties on Doit.im are not supported on GCal and they will be lost when synced to GCal. And if then changes on Doit.im calendar on Gcal can be synced back to Doit.im, it will either cover the original properties or show up properties both on Doit.im and Gcal. The former will cause data loss, while the latter will bring more data. Both are not what we want to see and will cause data corruption to a certain degree.

We will try to find a better way to solve it in the future.

Shall you need any other help or have additional questions, please restart a new ticket.

Thanks for your support on Doit.im.