Pro- / non-Pro account confusion | Help Center

Pro- / non-Pro account confusion

superbogdy 09/06/2013 15:38

Platform:iPhoneCompleted

I was planning to get an iPhone shortly and was looking for some good to-do app. I installed doit.im on my mac to see how it works and I liked it a lot. The problem is that after I bough the iPhone and installed doit.im on it, it does not synchronize. When I try to synchronize it I get an error saying that my Pro trial has expired, and asking me if I want to upgrade now or later. The thing is that I have never get any Pro trial and the message only appears on my iPhone, while in the browser my account shows as a normal (free) one.
Could you tell me how to solve that?
Thank you in advance!

michelle1987 post on 09/07/2013 04:16#1

PRO

@superbogdy

When did you sign up for a Doit.im account. We now give a free 30-day Pro trial to a newly-registered user. The free 30-day trial is given to your account, not to the platforms you use. I am afraid that your Pro trial has expired. You may check it in the Preferences - Account Info (on the web version).

When your account is reverted to a free account, there is no auto sync but only a manual sync in 24 hours. If you want to continue enjoying Pro features, please upgrade now. http://doit.im/upgrade

There are some more Pro features

Subtask: http://faq.doit.im/web.html#94
Watch video: http://enblog.doit.im/post/45321989982/subtasks-on-doit-im-for-web

Two-way sync: http://faq.doit.im/web.html#107

Review beta: http://faq.doit.im/web.html#59

Goal: http://faq.doit.im/web.html#42
Watch video: http://enblog.doit.im/post/56505983426/doit-im-tip-goal-on-doit-im-for-web

Add a task via email: http://enblog.doit.im/post/25994485658/how-to-add-task-via-email

Shall you need any other help or have additional questions, please do not hesitate to contact us.

Thanks for your feedback and support.
superbogdy post on 09/08/2013 20:37#3

I must have signed in 3-4 months ago.
It's absolutely fine if I have to sync manually. The thing is that whenever I try to sync i get this message that my Pro account has expired and I can only extend the Pro account now or later with no option not to extend it but simply to sync the tasks.
michelle1987 post on 09/09/2013 02:01#4

PRO

@superbogdy

Hello,

Just as I said above, you are a free user now and can manually sync once only within 24 hours. :( That is to say, if you click the sync icon now, then you have to wait 24 hours before the next manual sync, or you will get the message to let you know your Pro account has expired. Just on a side note, login is also regarded as a manual sync.

If you have further questions about it, please feel free to let us know.

Thanks for your feedback.
michelle1987 post on 09/12/2013 08:09#5

PRO

@superbogdy

If there is anything else that we can help with, please restart a new ticket.

Thanks for your support on Doit.im.