Reminders do not pop-up while Android is in deep sleep | Help Center

Reminders do not pop-up while Android is in deep sleep

przemhb 09/10/2013 20:52

Platform:androidVersion:3.9.12Completed

Pop-ups do not show when phone is in deep sleep. They show when an user activates phone's screen.

The bug renders reminders useless. Please fix this as fast as it is possible.

michelle1987 post on 09/11/2013 07:19#2

PRO

@przemhb

Hello,

When the screen is locked, the reminder will not pop up, but the phone will vibrate or vibrate with ringtones and the screen will light up. Then unlock the screen and you will see the pop-up reminder.

Here, when the reminding time is up,
1. did your phone vibrate or ring?
2. did the screen light up?
3. did you see the pop-up reminder when you unlock the screen.

BTW, could you please give us the detailed info about your device? Its model and system version?

Sorry for any inconvenience.
przemhb post on 09/11/2013 18:06#3

Hello,

Actions 1-3 do not happen, until the moment when I manually turn on the screen (unlocking is not necessary for 1 and 2, just for 3). It is simply not the way it should be.

My phone: Xperia V (LT25i), Android 4.1.2.
michelle1987 post on 09/12/2013 10:10#4

PRO

@przemhb

Hello,

Did you set "Vibrate" /"ringtone to the task reminder?
przemhb post on 09/12/2013 16:39#5

Yes. I have vibrate + ringtone set.
michelle1987 post on 09/13/2013 09:26#6

PRO

This is a private comment.
przemhb post on 09/16/2013 20:30#7

This is a private comment.
michelle1987 post on 09/17/2013 10:00#8

PRO

@przemhb

We will look into it ASAP. Sorry for any inconvenience.
michelle1987 post on 09/19/2013 05:03#10

PRO

@przemhb

We feel so sorry for it. Could you please give us more info?

1. When the reminding time was up, did you see the reminding info in Notification bar?

2. When you set the reminding ringtone in Doit.im Settings, was the sound played?

3. Please give us the detailed system info on your device. Was it the sony's original system ? If you reinstalled the system before, could you please let me know which rom you used? It would be better if you could give us the link of that rom. Then we could emulatethe same environment to reproduce the problem you met.
przemhb post on 09/19/2013 19:58#11

Ad 1. You mean, of course, situation when the screen is all the time on. Yes. In this circumstances, when the reminding time was up I saw reminding info in notification bar and sound was played. But that was never the case. As I have written - there is no problem when the screen is on. The problem is when the screen is turned off.
Ad 2. Yes.
Ad 3. It is stock ROM.
Sony LT25i.
Android 4.1.2.
ROM version 9.1.A.1.1145.
Kernel: 3.4.0-1731-g5b052b2-00815-g719dabf
michelle1987 post on 09/20/2013 00:13#12

PRO

@przemhb

We will look into it ASAP. So sorry for it.
michelle1987 post on 09/22/2013 08:21#13

PRO

@przemhb

Please install the custom version in the link below to have a try.
https://www.dropbox.com/s/z0gd9c6xbpvpfii/DoitInternational0922.apk

BTW, did you have a password on the lock screen?

So sorry again for the inconvenience brought to you.
przemhb post on 09/23/2013 21:30#14

I have uninstalled previous version, installed the new one and give it a try. The new version still have the same issue.
michelle1987 post on 09/24/2013 06:41#15

PRO

@przemhb

Could you please let us if there is a password required when you unlock the screen?

In addition, please give us some screenshots relating to this issue. We are afraid that there may be a misunderstanding of this issue between you and us. :(

So sorry for the inconvenience that caused to you.
przemhb post on 09/24/2013 20:04#16

Oh, I am sorry, I have forgot to tell you - there is no password set on my lock screen.

I have found the reason why Doit.im was not able to show and signal reminders when the remeinders' time was up. It has turn out that Sony's "Extended Standby Mode" setting is the one to blame. I have had it turned on (Settings->Power Management->Extended Standby Mode). Turning it off made Doit.im reminders work on their scheduled time.

Could you figure out is there a way for Doit.im's reminders to work properly in case an user has Extended Standby Mode on? I guess Doit.im's process is being stopped or put to sleep when the screen becomes off. So the question is: is there a way to prevent Extended Standby Mode from stopping Doit.im, when the screen becomes off?

extended standby mode 01.png

extended standby mode 02.png
michelle1987 post on 09/25/2013 10:00#17

PRO

@przemhb

Hello,

It relates to the system on your device. And we feel so sorry, for now, we have no feasible way to solve it. :(

But we will try to research on it then and give you a reply if we have any progress.

Thanks for your feedback and support.
przemhb post on 09/25/2013 16:05#18

Please note that the Extended Standby Mode is supposedly present in every Android smartphone from Sony, so the problem concerns numerous Doit.im users. I hope you will find a way to either solve it or workaround it.
Anyway - please let me know.
michelle1987 post on 09/26/2013 01:22#20

PRO

@przemhb

Now, the Extended Standby Mode will block reminders in Doit.im and we will try to find a way to solve it. And when it is solved, we will let us know.

We apology for the inconvenience brought to you.
przemhb post on 09/26/2013 17:36#21

Thank you. Let me know via e-mail, please.
michelle1987 post on 09/27/2013 02:17#22

PRO

@przemhb

Could you please let us know if there are any other apps in which the reminders works well (do not have the problem you reported above)? Then we will do a research on it first.
przemhb post on 10/11/2013 07:37#23

@michelle1987

I have tested Google Calendar and Astrid reminders. Both are affected by the issue. In other works it seems there are no apps in which remiders works well.

Maybe you would like to send me some debug code?
wendy_only post on 10/11/2013 10:18#24

PRO

@przemhb

Hi,

I think that you'd better ask Sony for help.
Juanmi_ml post on 10/12/2013 00:01#25

PRO

Have u it greenified?
wendy_only post on 10/13/2013 15:46#26

PRO

@Juanmi_ml

Hi,

I am sorry that I could not understand you well.

Shall you need any help or have additional questions, please do not hesitate to contact me back.
Thank you for your support!

Best regards,
Doit.im Team