Hi,
I would like to check if its possible to request for a refund and cancel my account. I really like the service a lot but unfortunately our company will start using Asana instead. I purchased my pro account using iTunes in-app purchase.
thanks,
Sorry to hear that. :(
It is allowed to apply for a refund as long as you meet the following requirements.(You can find it in our Terms of Service,http://doit.im/terms.)
"c. Within 30 days of purchasing a Doit.im Pro, if you dislike it, or want to cancel it, or for some other reasons, we will give you a full refund. Only the Pro user who purchases a yearly subscription is allowed to apply for a refund, and once the money is refunded to you, you will no longer request a refund from the same Doit.im account. However, purchases by monthly or made through App Store & Google Play can not be refunded. If you would like to apply for a refund, please contact our support team at vip@snoworange.com and we will help you to finish the refund procedure. d. Switch between Data Zones. Each Pro account is only allowed to apply for switching to another data zone once in a year. Please contact us at vip@snoworange.com."
Also, after you successfully receive your refund, you can delete your account if you don't need it any more. Go to Preferences - Account Info on the web version. At the bottom of the page that comes up, you can choose to delete your account.
Thank you for your feedback and support.