Re Upgrade to Pro | Help Center

Re Upgrade to Pro

Georginalm 10/28/2013 15:37

Platform:All

I have not been able to access a Pro version even though I upgraded a while ago. I have not received an email either stating that my account has been upgraded although I paid for it via Google Play. I have received an email telling me that you know my account is the upgraded Pro version but I still have absolutely no access via any platform - MacBook Pro, Web. On my android phone it tells me I am a Pro member but that is all, there is no synchronisation between platforms.

If this cannot be corrected I will require a refund.

Please advise.

wendy_only post on 10/29/2013 07:46#2

PRO

@Georginalm

Hi,

Thank you for your feedback!

Could you please send me the trade information which Google play send to you by private comment? We will check the trade number to confirm your upgrading.

Shall you need any help or have additional questions, please do not hesitate to contact me back.
Thank you for your support!

Best regards,
Doit.im Team
Georginalm post on 03/13/2014 08:43#3

PRO

12999763169054705758.1361171468918838

These are the only numbers I could find in the email from Google Play. I hope this is the information you're requesting.

But in all honesty it's been so long since I was able to use the service properly I don't want it anymore. It was supposed to be a way of getting things done but insteadsince paying for the service it has hindered absolutely everything and made it more difficult to get anything done. I'm so disappointed I don't think you could understand even if I tried to explain it.

In summary I no longer wish to have the service. The software is taking up much needed space on my devices and is redundant. I want my money back as the service I have paid for has not been received. I want to have my account closed, my money refunded and I will delete the software from my devices.
wendy_only post on 03/13/2014 09:25#5

PRO

@Georginalm
Hi,

Your account is Pro now and it will be expired on 2014.12.26. Is there any app showing that you are non-pro now?

I am sorry that we can not refund to you according to Terms of Service (http://doit.im/terms):
c. Within 30 days of purchasing a Doit.im Pro, if you dislike it, or want to cancel it, or for some other reasons, we will give you a full refund. Only the Pro user who purchases a yearly subscription is allowed to apply for a refund, and once the money is refunded to you, you will no longer request a refund from the same Doit.im account. However, payment on a monthly basis or made through App Store or Google Play can not be refunded. And, if it is a renewal when your previous Pro account has already expired, the renewal payment can not be refunded, either. If you would like to apply for a refund, please contact our support team at vip@snoworange.com and we will help you to finish the refund procedure.