I narrow down the error that it just happens after I changed the langurage from Chinese to English, how could this stupid error happens in such a great app?
"A error happended. Please contact us.....etc"
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11/01/2013 13:51#2PRO
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11/02/2013 04:01#5PRO
@zhuhaihua
Hi,
After checking,we find no error in your log. Do you mean that when you change the hot key for quick input and the language from Chinese to English,you will always get the error when you click the save button? After you change the language,you need to restart your PC.
Could you make a screenshot when the error comes out? And what's the hot key that you are using now?
Shall you need any help or have additional questions, please do not hesitate to contact me back.
Thank you for your support!
Best regards,
Doit.im Team
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11/02/2013 12:57#6PRO
Please refer to the attached screenshot and latest trace file for debugging.
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11/04/2013 02:58#7PRO
@zhuhaihua
Hi,
Sorry for late reply. Our develop is checking the log now.
Please tell me more information about your computer system so we can test it. Is it windows 7 or 8? Is it 32 bits or 64 bits?
Did you ever try to re-install it?
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11/06/2013 13:48#8PRO
My OS information: win7 Ultimate, 32-bit. It can works if I re-install the program, but it still cashed again if I change the language for display.
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11/07/2013 02:32#9PRO
@zhuhaihua
OK. We will check it.
Please give us the Windows logs when the app crashes:
Control Panel - Administrative Tools - Event Viewer - Windows Logs - Applications
Please copy them out and send to us which can help us find the cause. Thank you. -
11/07/2013 14:00#10PRO
Fault bucket , type 0
Event Name: CLR20r3
Response: Not available
Cab Id: 0
Problem signature:
P1: doit.im.exe
P2: 1.5.9.0
P3: 51c0e560
P4: System.Data.SqlServerCe
P5: 3.5.1.50
P6: 4b7436e0
P7: 15c
P8: 12
P9: System.Data.EntityException
P10:
Attached files:
These files may be available here:
C:\Users\Edward\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_doit.im.exe_6af3235b179dbe38de11b728a0198478705dae2e_15e4f1bd
Analysis symbol:
Rechecking for solution: 0
Report Id: 79894ae7-47b4-11e3-9e13-001a6b66098c
Report Status: 0
===============================================================
- System
- Provider
[ Name] Windows Error Reporting
- EventID 1001
[ Qualifiers] 0
Level 4
Task 0
Keywords 0x80000000000000
- TimeCreated
[ SystemTime] 2013-11-07T13:57:04.000000000Z
EventRecordID 2207
Channel Application
Computer Edward-LP
Security
- EventData
0
CLR20r3
Not available
0
doit.im.exe
1.5.9.0
51c0e560
System.Data.SqlServerCe
3.5.1.50
4b7436e0
15c
12
System.Data.EntityException
C:\Users\Edward\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_doit.im.exe_6af3235b179dbe38de11b728a0198478705dae2e_15e4f1bd
0
79894ae7-47b4-11e3-9e13-001a6b66098c
0
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11/07/2013 14:02#11PRO
this stack trace should more helpful:
Application: Doit.im.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Data.EntityException
Stack:
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])
at Doit.im.Program.Main(System.String[])
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11/08/2013 03:09#12PRO
@zhuhaihua
Hi,
Thank you for your information. Our developers will study it and find the cause. Sorry for any inconvenience brought to you. -
11/08/2013 07:28#13PRO
@zhuhaihua
Hi,
After checking,we find that there is something wrong with the .NET framework on your PC. Please have a try to re-install the .NET Framework 4. Please click the link below to download it:
http://social.msdn.microsoft.com/Forums/en-US/winformssetup/threads
Please be free to feedback if there is any problem. Thank you.
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11/14/2013 09:35#14PRO
could u provide the specific link for the download?
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11/15/2013 01:59#15PRO
@zhuhaihua
Hi,
Please click the link below to download it:
http://www.microsoft.com/en-us/download/details.aspx?id=24872 -
11/16/2013 23:03#16PRO
I have installed the dotnet framework that you provided, but I still encounter the same issue, following are the trace from windows event viewer, I will continue to use the web version, you can close this ticket.
{code}
General tab
===============
Application: Doit.im.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Data.EntityException
Stack:
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel()
at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[])
at Doit.im.Program.Main(System.String[])
{code}
{code}
Details tab:
==========
Application: Doit.im.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.Data.EntityException Stack: at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.DoApplicationModel() at Microsoft.VisualBasic.ApplicationServices.WindowsFormsApplicationBase.Run(System.String[]) at Doit.im.Program.Main(System.String[])
{code} -
11/17/2013 13:20#17PRO
@zhuhaihua
Hi,
Thank you for your reply. We will go on looking into this issue. Sorry for this problem.