Bug in reminder settings when rescheduling task | Help Center

Bug in reminder settings when rescheduling task

PRO

Yaki 12/02/2013 15:25

Platform:All

Hi,

Happened to me several times that whenever I reschedule a task (i.e. move it to start at a different time after the initial task time has already began) that has a reminder (for example popup 10 minutes before task start), then what happens is that the reminder notice time gets an absurdly huge number and thus doesn't remind in time as it's supposed to.

For example check out the task in my account titled "check out the reminder on this task" and you'll see that the popup reminder is set to 5590 minutes before the event.

I'd appreciate if you resolve this problem.

On another matter, I saw a video on some new functionality about planning the daily activities with how much time each activity takes. I haven't been able to find that functionality on the web version or iPhone version. Am I missing something or is it a future enhancement - and if so when is it expected?

Thanks,

Yaki.

wendy_only post on 12/03/2013 07:17#2

PRO

@Yaki

Hi,

Thank you for your feedback!

Q:For example check out the task in my account titled "check out the reminder on this task" and you'll see that the popup reminder is set to 5590 minutes before the event.
A:We will check this issue and sorry for any inconvenience brought to you.
Could you please tell me which version you do this set and the steps you reproduce this problem?

Q:On another matter, I saw a video on some new functionality about planning the daily activities with how much time each activity takes. I haven't been able to find that functionality on the web version or iPhone version. Am I missing something or is it a future enhancement - and if so when is it expected?
A:It is a future enhancement. We will released it in this month.

Thank you for your support!

Best regards,
Doit.im Team
Yaki post on 12/03/2013 15:12#3

PRO

Hi,

Thanks for your prompt response.

I am using doit both on the web using Chrome on Mac OS/X Mountain Lion, as well as your app on an iPhone running iOS7.0.3.

Originally the task was set for Thursday November 28th, with a popup reminder for the same time or 10 minutes before.
I moved the task on Thursday evening/Friday morning (after the due time had elapsed and the popup reminder appeared) to Monday December 2nd. When I didn't receive any reminder I looked at the task and noticed that the reminder was set 5990 minutes before the event.

I don't remember on which device I created the task or in which device it was moved.

I've encountered this same behavior before but can't recall right now where. Perhaps if you look at my archived tasks you can see tasks with similar reminder set at thousands of minutes (I don't set such reminders myself...).

Hope this helps pinpoint the problem.

Thanks,

Yaki.
wendy_only post on 12/04/2013 02:17#4

PRO

@Yaki

Hi,

Thank you for your information. We will look into this issue further.
Yaki post on 12/04/2013 08:21#5

PRO

ok.
I'm checking the task mentioned above as done so it will move to the archive. Let me know if you need it to remain unchecked.
wendy_only post on 12/04/2013 10:50#6

PRO

@Yaki

Hi,

You can check it.

Sorry for any inconvenience brought to you. But we have not found the cause yet. :(

We will work harder.
wendy_only post on 07/11/2014 07:18#7

PRO

@Yaki
Hi,

Please have a check if the problem is fixed.

If you have further problems about it, please feel free to let us know.

Sorry for any inconvenience.

Best regards,
Doit.im Team