Can login via web - cannot via Android | Help Center

Can login via web - cannot via Android

PRO

ipmerku 12/18/2013 16:52

Platform:All

Hello,
after the server maintenance I am able to login on the website with my google login, but cannot in the Android application. Anything wrong?

Thanks for your help - very much apprechiated.
Best regards, Igor

ohoservices post on 12/18/2013 19:17#1

PRO

Login w Android hangs completely after the update on both of my android devices ( Nexus4 and Nexus7)
ohoservices post on 12/18/2013 19:45#2

PRO

A hint in another string of conversation helped me fix it....
1. Do not select login via Google account...
2. Select 'other' just here in the first step
3. Next page opens after a while: here select Google account now.
4. Everythings works fine ...

Fixed it for me. Hope it help you as well.
Cheers
Radai post on 12/18/2013 19:52#3

PRO

Thanks, it solved the problem in my Galaxy SII too.
wendy_only post on 12/19/2013 03:06#4

PRO

@ipmerku @ohoservices @Radai

Hi,

Sorry for late response.

We have a bug in log in with Google account when we finished maintaining the server. Your data will not be gone.
1.If you are one of them, please have a try to log out and relog in to have a check.
2.Clear the data of Doit.im in systerm settings - Applications,then have a try to log in again.
3.Reinstall the app.

Sorry for any inconvenience brought to you. Shall you need any help or have additional questions, please do not hesitate to contact me back. Thank you for your support!

Best regards,
Doit.im Team
ipmerku post on 12/19/2013 08:47#5

PRO

@wendy_only

Hello, thank you very much for your reply and assistance.
1. No luck
2. Lucky!
Thanks, Igor
wendy_only post on 12/19/2013 08:57#6

PRO

@ipmerku

Hi,

You are more welcome.:)