Will not sync | Help Center

Will not sync

PRO

squirrelgirl 12/19/2013 18:40

Platform:All

I have been experiencing problems with my account for the last two days - my web account and Android account will not sync. I no longer see a 'sync' button on my web interface. Please help.

wendy_only post on 12/20/2013 03:36#1

PRO

@squirrelgirl

Hi,

Did you ever try to log out and log in on your Android version after last maintenance? If not,please have a try.
We have a bug after we finished maintaining the server.
1.Please have a try to log out and relog in to have a check. In this way,your data in app willl be lost if it never be synced to server. Sorry for this problem.
2.Clear the data of Doit.im in systerm settings - Applications,then have a try to log in again.
3.Reinstall the app.

You can refresh your web site to update your data on web version.
post on 12/07/2015 04:23#2

I have the same problem.. My Android app cannont sync with web version.
post on 12/07/2015 04:24#3

@wendy_only I have the same problem.. My Android app cannont sync with web version, and have tried the methods above you mentioned.
Linjiani post on 12/07/2015 06:15#5

PRO

@Hi there, we checked and found your international account is not Pro account. For non-pro accounts, we just support one manual sync every 24 hours. Thanks.