The problem of synchronization | Help Center

The problem of synchronization

Henadzi 12/25/2013 15:17

Platform:androidCompleted

I have registered my account more than a year ago.
At that time I decided not to use doit.im. But now decided to look at the application a little bit closer.
All I need is present and I almost bought It. But! At the next day the application on my android phone logged me out and I couldn't login under my google account. (it was a few days ago)
ok. no problem. I am testing it - so, decided to relogin with my account on doit.im
On the next day I agreed with app to "Log out with remove local data". I relogin with no problem using both my google account or doit.im account. That's ok. BUT! Synchronization still did not working (even every 24 hours on manual touch)

My Android: 2.3.4
App Doit.im: ver. 3.9.12 for android 2.1+(https://play.google.com/store/apps/details?id=im.doit.pro)

Is there any possibility to try using doit.im for my Android?

wendy_only post on 12/25/2013 17:27#1

PRO

@Henadzi
Hi,

Thank you for your feedback! We will check this issue and try our best to find a way to solve your problem.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support! Merry Christmas. : )

Best regards,
Doit.im Team
wendy_only post on 12/25/2013 17:30#2

PRO

@Henadzi

Hi,

Now every new registered account will get one month free Pro trial. You can register a new account to have a try. : )
wendy_only post on 12/26/2013 06:50#4

PRO

@Henadzi

Hi,

Do you see any popup when you touch on the manual sync button? We want to make sure that you can visit our server.
Henadzi post on 12/26/2013 08:12#5

No, there is no popups when I try to sync manualy (except, if try to syn more then one time in 24 hours)
wendy_only post on 12/26/2013 10:19#6

PRO

@Henadzi

Hi,

We will check this issue further.

Now every new registered account will get one month free Pro trial. You can register a new account to have a try. : )
Henadzi post on 12/26/2013 11:54#7

This is a private comment.
wendy_only post on 12/27/2013 07:39#8

@Henadzi

Hi,

Sorry for late response.

Q: http://help.doit.im/topics/2495#comment-5
A: It seems that your Doit.im app can not visit our server. Please have a try to visit our website on your phone: http://doit.im/
We want to make sure that your phone can visit our server.

Q: http://help.doit.im/topics/2495#comment-7
A: You can delete your account on web version. Please log in your account on web version （ https://i.doit.im ） and delete your account in Preferences page Account tab.

Best regards,
Doit.im Team
Henadzi post on 12/27/2013 11:23#10

Many many Thanks!!! All Work fine now! I don't know what you have done, but it's work now! I am your client!