iPhone app iOS7 log in problem | Help Center

iPhone app iOS7 log in problem

PRO

mvanwijhe 01/07/2014 16:25

Platform:iPhoneVersion:4.0Completed

I love the new app but I keep running into a small issue which slows me down with capturing my thoughts. Somehow the app keeps forgetting that I'm logged in. When opening the opening the app it keeps asking me for my username and password. Even when I have used the app just 5 minutes ago. When I double tap the home button and shut down the app completlely and reopen the app again it just works normally without logging in.

Could please advise on how I should solve this or is it a small bug?

Best Regards,

Michael van Wijhe

Jw2111 post on 01/07/2014 23:35#1

PRO

You can add me to the list of affected users. I'm running into the same issue.
wendy_only post on 01/08/2014 07:00#3

PRO

@Jw2111 @mvanwijhe
Hi,

We have found the cause and will try our best to fix it in the next released version. Sorry for any inconvenience.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team
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wendy_only post on 01/08/2014 08:28#5

PRO

@Jw2111 @mvanwijhe
Hi,

We want to send you a customized version for you to check if the problem is OK. Please tell me the UDID of your iPhone by private comments. You can open the items to find this information. See the attachment.

UDID.jpg
mvanwijhe post on 01/08/2014 21:10#6

PRO

This is a private comment.
wendy_only post on 01/09/2014 07:48#7

PRO

This is a private comment.
mvanwijhe post on 01/24/2014 18:04#8

PRO

@wendy_only

Hi,

I have installed the updated app but it seems that the problem still persists. Any tips?

Br,
Michael
wendy_only post on 01/25/2014 02:29#9

PRO

@mvanwijhe
Hi,

Do you mean that the app still keeps asking you for your username and password when you use the iPhone 4.0.2 version?
mvanwijhe post on 01/26/2014 09:40#11

PRO

Hi, Sorry I did not notice the 4.0.2. update in tim, which was available for me at the 23rd of Jan. I have installed the update with the fix so hopefully it works. Thanks for the great support.

Br,
Michael
wendy_only post on 01/26/2014 12:30#12

PRO

@mvanwijhe
Hi,

You are more welcome.