Issue: Sync Windows PC and web | Help Center

Issue: Sync Windows PC and web

PRO

bastianb 01/12/2014 19:02

Platform:WebCompleted

Hello,

the pc Software has been updated today and ever since my Tasks are incomplete (almost all Tasks on the web are missing on the pc). I logged out and in several times, tried the refresh but is never synced... can you help me?

wendy_only post on 01/13/2014 02:05#1

PRO

@bastianb
Hi,

We are so sorry for this problem.

Do you mean that you can not see all the tasks or some of the tasks do not appear on Windows app?

Please send me the local logs which can help us much. The Path: C:\Users\Wendy\AppData\Roaming\Doit.im\
Note: Change "Wendy" to your own PC username

Best regards,
Doit.im Team
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bastianb post on 01/13/2014 12:42#2

PRO

This is a private comment.
wendy_only post on 01/14/2014 02:27#4

PRO

This is a private comment.
bastianb post on 01/14/2014 08:13#5

PRO

Hello,

I did as you described and still my tasks are not available on the oc software.

on my pc there are some filters which are hidden (when starting the software). So you mean this may cause the sync issue? Can you already forecast when the new version can be released?

thanks
wendy_only post on 01/14/2014 09:41#6

PRO

@bastianb
Hi,

Q: on my pc there are some filters which are hidden (when starting the software). So you mean this may cause the sync issue?
A: Yes.

Q: Can you already forecast when the new version can be released?
A: We plan to fix this bug and release a new version in 12 hours.
wendy_only post on 01/14/2014 15:33#7

PRO

@bastianb
Hi,

The version has been released. Please click the link below to update and log in to have a try.
http://download.doit.im/doit.im.windows.4.0.21.zip
mbantz post on 01/14/2014 19:13#8

PRO

I am testing with doit.im today between the web, my Windows laptop (4.0.21), and an iPhone (iOS 7, latest client).

I'm seeing a lot of problems creating tasks in the Windows client and having them actually sync to the iOS client or the web. At this point the Windows client isn't usable. I added several dozen tasks in the Win client and lost them after shutting down the Windows client. Right now I can't launch the client due to network errors.

Syncing within the client seems to complete - there's no notification that sync fails. However, none of the new tasks/projects/contexts show up on the web or my phone.

Doitim.log 2014-01-14.txt.zip
mbantz post on 01/14/2014 20:51#9

PRO

@mbantz OK, a little bit of testing now that the Win client was just able to log in again.

All changes made in the Windows client have been lost once I was able to log back into it.

That's really, really bad. There doesn't seem to be any sort of conflict resolution between the Windows client on the web/sync service which has resulted in data loss.

This is worth $20/year?

I'm not trying to be snarky, but as it stands I can't see signing up for pro as I was planning on doing.
wendy_only post on 01/15/2014 04:08#10

PRO

This is a private comment.
bastianb post on 01/15/2014 07:59#11

PRO

Hello,

I did download the new version and after first launching the software it did refresh for a while but still my taks are not show on the pc version.
Can you help me, please?

Thanks
wendy_only post on 01/16/2014 06:37#12

PRO

@bastianb
Hi,

So sorry for this problem.

We have fixed it. Please log out,close the log in window,open the app and log in to have a try.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Best regards,
Doit.im Team
—————————————
Facebook: http://www.facebook.com/imdoit
Twitter: https://twitter.com/doitim
Help Center: http://help.doit.im/
Blog: http://enblog.doit.im/
Group: http://help.doit.im/group/
bastianb post on 01/16/2014 10:14#13

PRO

yes it works again. Thank you!
wendy_only post on 01/17/2014 04:17#14

PRO

@bastianb

Hi,

You are more welcome.