Menu refresh problem in windows desktop app | Help Center

Menu refresh problem in windows desktop app

PRO

th1erry 01/15/2014 17:24

Platform:WindowsVersion:4.0.19

Hello,

When i use a menu in the edit task screen, the screen isn't be refreshed after. I attach two screenshoots.
I have the same problem with all versions.

I use windows XP pro N.

Thanks,
Thierry

doit.im.refresh.problem.1.jpg

doit.im.refresh.problem.2.jpg

wendy_only post on 01/16/2014 02:41#1

PRO

@th1erry
Hi,

Do you mean that your windows system is windows XP?

Now the latest windows version is 4.0.21. Please update to have a try: http://download.doit.im/doit.im.windows.4.0.21.zip

Best regards,
Doit.im Team
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th1erry post on 01/17/2014 10:10#2

PRO

Hi,

I have the same problem with the windows version is 4.0.21
My windows system is windows XP

Best regards,
Thierry
wendy_only post on 01/17/2014 10:27#3

PRO

@th1erry
Hi,

Could you please send me the log by private comments? The path: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username
th1erry post on 01/20/2014 15:59#4

PRO

This is a private comment.
wendy_only post on 01/21/2014 03:27#5

PRO

@th1erry
Hi,

In fact, Doit.im for Windows app does not support being installed on PC with Windows XP. We will check this issue.
th1erry post on 01/21/2014 13:46#6

PRO

Hi,
Without this display problem, the application works well on windows XP
wendy_only post on 01/22/2014 09:30#8

PRO

@th1erry
Hi,

It is a little strange. Please upgrade to version 4.0.22 to have a check.
th1erry post on 03/17/2014 13:31#9

PRO

Hi,

I use now windows 7 (64 bits) and DOIT 4.0.37 and I have the same problem. May be this problem comes with the graphical card ? I have a Intel Graphics 3000 (HP ProBook 6460b).
I can't customized the graphic accelaration on this card.

Best regards,
Thierry
wendy_only post on 03/18/2014 03:29#10

PRO

This is a private comment.
th1erry post on 05/26/2014 08:36#11

PRO

Hi,

The problem is solved.

I had the same problem with Wunderlist which propose an option to disable the hardware acceleration in his preferences.
So, i had to disable this hardware acceleration for the windows system (http://msdn.microsoft.com/en-us/library/aa970912(v=vs.110).aspx#disablehardwareacceleration)

May be should you propose an option to disable this graphics hardware acceleration ?

Best regards,
Thierry
wendy_only post on 05/27/2014 03:03#12

PRO

@th1erry
Hi,

Thank you for your feedback. I will pass this message to our developers.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team