Daily login: not handy | Help Center

Daily login: not handy

PRO

hugovandenbeld 01/18/2014 20:50

Platform:iPhoneVersion:4.0.1Completed

Hello, it turns out that I am forced about once per day to login again in the iPhone app. This is really unhandy and was not the case before the new 4.0 update. I guess this is a bug; could you please fix this, or at least have the 'choice' for users how often they want to be forced to logout/login?
Thank you!
Hugo

wendy_only post on 01/19/2014 16:20#1

PRO

@hugovandenbeld
Hi,

This problem exists in V4.0, but we have fixed in V4.0.1. Do you mean that you still have the re-log in problem in V4.0.1?

Could you please tell me how you log in if convenient to you? Do you use Username and password?

Thank you for your support!

Best regards,
Doit.im Team
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hugovandenbeld post on 01/19/2014 20:38#2

PRO

Is use either login: Google and username/password. Also this afternoon, I had to login again (with the 4.0.1. update in use). Hope you can fix this soon. Thanks! Hugo
wendy_only post on 01/20/2014 03:31#4

PRO

@hugovandenbeld
Hi,

We are checking the issue now. Please uninstall the app and re-install it to have a try.
wendy_only post on 01/20/2014 14:49#5

PRO

@hugovandenbeld
Hi,

We have found a cause which may lead to this issue and have fixed it.

Do you set password for your iPhone?
hugovandenbeld post on 01/22/2014 07:27#6

PRO

thanks for you advice, i followed it. Don't know whether it fixes the problem yet, but will let you know if it does so. I have my iphone in use with a password/touch id.
Good luck!
wendy_only post on 01/22/2014 08:51#7

PRO

@hugovandenbeld
Hi,

Thank you for your information. If you set a password/touch id,it may cause this problem. We have fixed in the new version which will be released soon.
wendy_only post on 01/24/2014 03:09#8

PRO

@hugovandenbeld
Hi,

The latest version has been released. Please update to have a try.
hugovandenbeld post on 02/23/2014 20:57#9

PRO

It's working, with no problem any more in regard to loggin in. Thanks!