Doit.IM Win dows client failing to launch in WIndows 8.1 | Help Center

Doit.IM Win dows client failing to launch in WIndows 8.1

PRO

jhweiss 02/04/2014 16:43

Platform:WindowsVersion:4.0.28

I installed the newest WIndows client on my MS Surface Pro 2 but--it will not launch most of the time.

Tell me how I can further debug and help you provide a fix for this.

Thanks,
Jeff Weiss

weissone@gmail.com

Folke post on 02/04/2014 17:16#1

PRO

FWIW; I am using Windows 7:

I have noticed the exact same problem, and I have found a workaround. It appears that Doit does not close properly when you close it, so when you click the start icon again nothing happens because it is already running in the background.

In Windows 7 Doit also has a second, much smaller, icon hidden in the extension field to the bottom-right toolbar (where the clock is etc). You can right-click and "kill" the app properly from there, or you can reopen it.

Hope that helps until they find and fix the bug.
jhweiss post on 02/05/2014 16:16#2

PRO

@Folke

I see. In the Windows task bar.
OK I'll close it that way and see if it is more reliable.

No word back yet on this from the Dev team.
wendy_only post on 02/08/2014 12:42#3

PRO

@jhweiss
Hi,

Sorry for late response.

Could you please send me the local logs to me. The default path is: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username

Best regards,
Doit.im Team
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al3xisb post on 02/11/2014 14:26#4

PRO

Hi,

I have the same problem (Windows 8.1 Enterprise 64Bits)

Doitim.log 2014-02-11.zip
wendy_only post on 02/12/2014 01:37#5

PRO

@al3xisb
Hi

Sorry for this problem.

Did you ever try this way: http://help.doit.im/topics/3068#comment-1? Does it help?

Best regards,
Doit.im Team