App crashes after open / Double opening / Auto-sync stops working in the background | Help Center

App crashes after open / Double opening / Auto-sync stops working in the background

PRO

bjohny 02/06/2014 14:33

Platform:androidVersion:4.0.9

Most of the times I have to open app two times. Like it's crashing right after opening.
I notice it when not using app for some time, but I'm not sure.
I did some tests, and auto-sync doesn't work then, it starts to work right after re-opening app (like it crashes/hangs in background and waits for me to re-open)

Xperia SP

wendy_only post on 02/08/2014 14:08#1

PRO

@bjohny
Hi,

Did you install any app for manage your phone? It may stop Doit.im running in background.
bjohny post on 02/09/2014 12:39#2

PRO

No, I don't have any task killers etc.

When Doit.im opens I see blue bar on top, white background for a moment, and it just closes.
It is also happening when entering "smart add".

It is not happening sometimes, but all the time. I can reproduce it 100% of times:
1. Open Doit.im
2. Open some other apps/"windows", like 4 or 6
3. Open Doit.im again, or Smart Add

Do you need any log or cooperation from my side?
Xperia SP / C5303
Android 4.1.2
wendy_only post on 02/10/2014 06:28#3

PRO

@bjohny
Hi,

Thank you for your information.

We can not reproduce this issue. Our developer will check the error log in our server and try our best to find the cause.

Sorry for any inconvenience.
wendy_only post on 02/10/2014 07:42#5

PRO

This is a private comment.
bjohny post on 02/10/2014 10:50#7

PRO

Hi,

I cannot reproduce it with your customized version, it looks like app opens again OK.

There's new problem with this version though (I'm not sure if this, or another fix is the cause of it):
Smart Add always shows Doit.im under itself. I don't see desktop/opened app dimmed down, but Doit.im opens under Smart Add.
I added screenshot as attachment to this message.

1. i.e. I opened chrome with website
2. I chose Smart Add from the "top bar"
In result I don't see chrome anymore. (as on screenshot)

Best regards,
Jan Nowotny

Screenshot_2014-02-10-11-46-36.png
wendy_only post on 02/11/2014 01:59#8

PRO

@bjohny
Hi,

Did you quit Doit.im app by touching Home button? We have known this problem. If you use Back button to quit the app,you will see "see chrome" when you use Smart add during using Chrome. Have a try.
bjohny post on 02/12/2014 15:36#9

PRO

Hi,

Yes, that is correct.
Still a bug, though. ;) (but different than app crash I reported)

Best regards,
Jan Nowotny
wendy_only post on 02/13/2014 03:13#10

PRO

@bjohny
Hi,

Thank you for your information. We will fix this bug. Sorry for any inconvenience.

Best regards,
Doit.im Team