Cannot login to windows client | Help Center

Cannot login to windows client

PRO

jeppysan 02/14/2014 10:20

Platform:Windows

Hi.

I get a pro account that I use without problem with the Mac, iOS and Web versions. I just installed the Windows client on my office PC (running Windows 7). Whatever connection mechanism I use (ignore proxy, http proxy, browser settings), I get a "connection error" message.

On the same PC, the Web client works fine, both with IE and Firefox.

Do you have a hint for me?

Thanks in advance
jp

wendy_only post on 02/16/2014 07:43#1

PRO

@jeppysan
Hi,

Sorry for late response.

Could you please send me the local logs to me? The default path is: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username

Best regards,
Doit.im Team
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jeppysan post on 02/17/2014 07:37#2

PRO

This is a private comment.
wendy_only post on 02/17/2014 08:18#3

PRO

@jeppysan
Hi,

Thank you for your log. We will check it further.
wendy_only post on 02/17/2014 08:24#4

PRO

@jeppysan
Hi,

After checking,we find that the address you input the proxy is invalid. Please check your proxy setting.
jeppysan post on 02/27/2014 10:27#5

PRO

This is a private comment.
wendy_only post on 03/03/2014 09:11#7

PRO

@jeppysan
Hi,

I am sorry for late response.

You can input the proxy address to the Settings page of IE browser. We will add the place inputting the proxy address to our app later.