Can not add a subtask in Mac version | Help Center

Can not add a subtask in Mac version

PRO

MasterCre8tor 02/19/2014 19:01

Platform:Mac ProVersion:4.0.3

Hi,

On my iMac, I add a task into the inbox, Double-click it to open and there I see that I should be able to add a sub task. But I cannot write anything in there.

This happened yesterday as well. I shut the program off and restarted it and then it worked. Today, I am still having this problem and shutting the program off and restarting it doesn't help.

I have also tried logging out and back in and it still doesn't work.

I can add subtasks in the online version.

Let me know if I am doing something wrong. If it's a bug hopefully you can fix it quickly.

wendy_only post on 02/20/2014 03:42#1

PRO

@MasterCre8tor
Hi,

To add subtasks simply click "Add a subtask" on the view task page.Please check out the image tutorial here:
http://faq.doit.im/mac.html#86
Did you do it like this? Could you edit the task when you can not add new subtasks?

Could you please tell me the OS of you Mac?

Best regards,
Doit.im Team
MasterCre8tor post on 02/20/2014 13:01#2

PRO

No, that doesn't work unfortunately.

The OS is: Software OS X 10.9.1 (13B42)

I've tried shutting off and turning the program, logging out and back in. Nothing works.
wendy_only post on 02/21/2014 02:43#3

PRO

@MasterCre8tor
Hi,

Sorry for this issue. We will check it further.
MasterCre8tor post on 02/21/2014 19:08#4

PRO

What is the update? Still not working on my Mac. I even tried reinstalling and nothing.
wendy_only post on 02/22/2014 05:14#5

PRO

@MasterCre8tor
Hi,

I am sorry that we have not updated the Mac app yet. : (
MasterCre8tor post on 02/24/2014 01:53#6

PRO

Is this a bug in general or is this only a problem for me?

When do you expect that this will be resolved?
wendy_only post on 02/26/2014 09:31#7

PRO

@MasterCre8tor
Hi,

I am sorry for late response.

We do not receive other users' feedback about this issue until now. We have not found the cause yet.
MasterCre8tor post on 02/26/2014 16:16#8

PRO

This is a private comment.
wendy_only post on 02/27/2014 07:00#10

PRO

@MasterCre8tor
Hi,

Please send us the local log,so we can find the cause faster.

Steps:
1.search "terminal" and open it;
2.type the code below:

cp ~/Library/"Application Support"/DoitimMac/doitim_*.log ~/Desktop/

3.you will find one or two log files on your desktop whose name is similar to "doitim_1.log";
4. send us this file by private comments or you can email to us: vip@snoworange.com.
MasterCre8tor post on 02/27/2014 15:47#11

PRO

I have just e-mailed you the log file that you requested.

This has really been dragging on. I really don't want to have to start looking for another solution.
fangmengjia post on 02/28/2014 08:48#12

PRO

@MasterCre8tor
Hi,

Thank you for your information. Our developer will check the local log and try our best to find the cause.

Sorry for any inconvenience.