Pro user renewal | Help Center

Pro user renewal

gerych 02/25/2014 14:09

Platform:Web

Hi guys,

Trying to renew Pro account. Submitted payment a couple days ago and only today received a receipt from Itunes store ($19.99), but the web app still shows that I'm not a Pro user. Could you please investigate that? My account and contact email is g.shesterov@gmail.com.

wendy_only post on 02/26/2014 02:32#1

PRO

@gerych
Hi,

We have upgraded your account for one year. Please refresh your website to have a check.

We will check this issue. Please send us the receipt from Itunes store by private comments and the date you renewed.

Best regards,
Doit.im Team
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_pg_ post on 07/11/2014 06:13#2

This is a private comment.
_pg_ post on 07/11/2014 06:18#3

This is a private comment.
wendy_only post on 07/11/2014 07:22#4

PRO

@_pg_
Hi,

We have upgraded your account for one year. Please refresh your website and manual sync on your apps to have a check.

Sorry for any inconvenience brought to you. Shall you need any help or have additional questions, please do not hesitate to contact me back.

Thank you for your support!

Best regards,
Doit.im Team