Windows client not syncing | Help Center

Windows client not syncing

PRO

dhunternc 03/10/2014 13:35

Platform:WindowsVersion:4.0.37Completed

Windows client is not syncing. The sync icon just keeps spinning. I am not having any internet troubles. I just renewed my pro membership this weekend, not sure if that has anything to do with it (android is syncing fine). I have tried completely shutting down the application and restarted it and getting same results. I have version 4.0.37 installed.
Please help.

dhunternc post on 03/10/2014 14:44#1

PRO

Is there anything I need to do to elevate this from a forum topic to a support ticket? Thanks.
wendy_only post on 03/11/2014 03:06#2

PRO

@dhunternc
Hi,

Your account is Pro. Did you ever try to re-log in on windows version?

Could you please send me the local logs to me? The default path is: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username

Best regards,
Doit.im Team
dhunternc post on 03/11/2014 17:46#3

PRO

This is a private comment.
dhunternc post on 03/11/2014 17:49#4

PRO

I just logged out with the option to remove all local data and then logged back in. Seems to be working now! Thanks.
wendy_only post on 03/12/2014 02:00#5

PRO

@dhunternc
Hi,

When the problem come out again,please do not hesitate to feedback.

Thank you for your support!

Best regards,
Doit.im Team