Both web and Android versions offers an upgrage to Pro though I've already paid | Help Center

Both web and Android versions offers an upgrage to Pro though I've already paid

andriibuzov 07/01/2014 07:29

Platform:All

Hello.

I have a subscription through a Google play market to a Pro version (see attached screen).
However, both Web version offers me upgrading to Pro (have 'Upgrate to Pro' arrow-icon on a toolbar) and my Android app.
Also Android App doesn't allow me to sync tasks on demand - only 1 time per 24 hours.

Please help to resolve this issue.

doit.png

wendy_only post on 07/02/2014 01:33#1

PRO

@andriibuzov
Hi,

We have upgraded your account to Pro. Please refresh your webpage and manual sync on your Android app to have a check.

Could you please send me the transaction ID which Google Play send to you? We want to check this issue.

Thank you for your support.

Best regards,
Doit.i Team
andriibuzov post on 07/07/2014 06:24#2

PRO

This is a private comment.
wendy_only post on 07/07/2014 08:14#3

PRO

@andriibuzov
Hi,

Thank you for your information. And sorry for any inconvenience brought to you.

Shall you need any help or have additional questions, please do not hesitate to contact me back.

Best regards,
Doit.im Team