Desktop app not synchronising | Help Center

Desktop app not synchronising

PRO

andrew4904 08/11/2014 05:22

Platform:WindowsVersion:4.1.22

I have new tasks that have been added via my phone.
They appear on the browser version, but not on the desktop version.
However I can update a task on the desktop version (eg mark it as high importance) and it appears on the web version.

The only way to update desktop version is to close and re-open the program :/

wendy_only post on 08/11/2014 06:52#1

PRO

@andrew4904
Hi,

Do you mean that the information can not be synced succesufully when you manual sync and automatic sync?

Could you please send me the local log by private comments?The default path is: C:\Users\Wendy\AppData\Roaming\Doit.im\bin\logs
Note: Change " Wendy" to your own PC username

Best regards,
Doit.im Team
andrew4904 post on 08/11/2014 07:36#2

PRO

yup, it doesnt automatically sync... AND it doesnt sync when you hit the refresh button either. Only when you close out of the program and then restart it.
I'll send you the logs
andrew4904 post on 08/11/2014 07:40#3

PRO

This is a private comment.
wendy_only post on 08/12/2014 01:38#4

PRO

@andrew4904
Hi,

After checking the log,we do not find any errors.

Could you please hit the refresh button and then send us the logs? It will help us if you could send us the logs for the days that you have this problem.

Best regards,
Doit.im Team
andrew4904 post on 08/12/2014 03:48#5

PRO

Ok, so just to test this.. i have added a new task on my phone (titled 'New Test Task') (using smart add function)
After about 10 minutes and lots of refreshing it finally showed up in the browser edition (a bit long if you ask me but at least it was there eventually)

Hitting refresh on the desktop app does nothing - no new tasks in the inbox.
If i restart the program, it will appear but i havent done that yet as I wanted to wait a bit longer, refresh more and then save the logs for submission
Andrew
andrew4904 post on 08/12/2014 03:58#6

PRO

This is a private comment.
wendy_only post on 08/12/2014 07:51#7

PRO

@andrew4904
Hi,

There are errors in the log.
"The remote name could not be resolved: 'api.doit.im'"
It seems to be network error. Please try to ping 'api.doit.im' to have a check.

If you could not connect to 'api.doit.im', please add "54.249.250.77 api.doit.im" to your host to have a try.

Shall you need any help, please be free to feedback.

Best regards,
Doit.im Team
andrew4904 post on 08/12/2014 08:01#8

PRO

yeah, but it works when you restart the program (not the computer... just the program)

So the issue isnt with the netwok. That doesnt change
wendy_only post on 08/12/2014 08:14#9

PRO

@andrew4904
Hi,

Do you mean that you still can not complete syncing after you add the IP to host?

Please send me the result when you ping to 'api.doit.im'. You can send me the screenshot of the result and send it to me by private comments. We will check it further.

Best regards,
Doit.im Team
andrew4904 post on 08/12/2014 14:04#10

PRO

So... I've added a new task in the browser version. It does NOT show up in desktop version.(even after I refresh it)
Ping api.doit.im is getting through fine (0% loss)
Refreshing the desktop app does not do anything
HOWEVER.. if i add a new project in browser - it appears in desktop app after a refresh
Still no sign of the new task though

Fullscreen capture 13082014 120157 AM-001.jpg
wendy_only post on 08/13/2014 02:10#11

PRO

@andrew4904
Hi,

We will check this issue further.

Could you please send me the latest log?

Sorry for any inconvenience brought to you.

Best regards,
Doit.im Team
andrew4904 post on 08/13/2014 06:03#13

PRO

This is a private comment.
wendy_only post on 08/13/2014 06:30#14

PRO

@andrew4904
Hi,

Thank you for your information.
andrew4904 post on 08/15/2014 00:13#15

PRO

This is a private comment.
wendy_only post on 08/15/2014 01:58#16

PRO

This is a private comment.
andrew4904 post on 08/15/2014 04:59#17

PRO

to be honest... it doesnt really matter to me if there are errors in the logs or not. The reality is that the desktop app doesnt synchronise properly!
I will update and test
jgoodfield post on 08/25/2014 23:44#18

PRO

I am having the same issue, running on Windows 8.1. The desktop app running on Windows 7 on the same network does not have this problem.

Updating the app did not solve the problem.

Doitim.log 2014-08-26.txt

Doitim.log 2014-08-25.txt

Doitim.log 2014-08-24.txt
wendy_only post on 08/26/2014 03:47#19

PRO

@jgoodfield
Hi,

Thank you for your logs. We will check this issue further.

Sorry for any inconvenience brought to you.

Best regards,
Doit.im Team
wendy_only post on 09/15/2014 07:53#20

PRO

@jgoodfield
Hi,

Do you still has this problem in V4.1.28 app?

Please go to the Proxy settings page on the log in window to make sure that there is no data.

Best regards,
Doit.im Team